Refund Policy

Last Updated: JAN 1, 2026

At DegiKeys, customer satisfaction is important to us. We aim to provide reliable digital products and services with clear and fair purchasing terms.

Because most products sold through DegiKeys are digital products, license keys, downloadable content, or electronically delivered services, different refund conditions may apply compared with physical goods.

1. Digital Products

Due to the nature of digital products, purchases are generally considered final once the product, license key, download link, account information, or other digital content has been successfully delivered or made available to the customer.

Refunds will generally not be provided simply because a customer changes their mind after receiving or accessing the digital product.

2. When You May Be Eligible for a Refund

You may be eligible for a refund, replacement, or other appropriate solution if:

  • You received an invalid or non-working license key.
  • The digital product delivered is materially different from the product you ordered.
  • You were charged more than once for the same order due to a payment or technical error.
  • We are unable to deliver the purchased product within a reasonable period.
  • A technical problem caused by DegiKeys prevents you from receiving or using the purchased product and we are unable to resolve the issue.

Where possible, we may first attempt to resolve the issue or provide a replacement before issuing a refund.

3. Non-Refundable Situations

A refund may not be available in circumstances including, but not limited to:

  • You changed your mind after the digital product was delivered.
  • You purchased the wrong product, version, platform, region, or edition without checking the product description and requirements.
  • You no longer need or want the product.
  • You have already activated, redeemed, downloaded, accessed, or substantially used the digital product.
  • The problem is caused by your device, software, operating system, internet connection, account restrictions, or another third-party service outside our control.
  • You provided incorrect information during checkout or delivery.
  • Your account or license was suspended, restricted, or terminated because of a violation of the relevant third-party provider’s terms or policies.
  • You request a refund for reasons that are inconsistent with the product description or information clearly displayed before purchase.

Nothing in this policy is intended to exclude any refund, remedy, or consumer right that cannot legally be excluded under applicable law.

4. Duplicate Payments

If you are accidentally charged more than once for the same order, please contact us as soon as possible.

Once the duplicate transaction has been verified, we will arrange an appropriate refund for the duplicate payment.

5. Incorrect or Defective Digital Products

If you receive an incorrect, defective, or non-working digital product, please contact us and provide:

  • Your order number.
  • The email address used for the purchase.
  • A description of the issue.
  • Screenshots or other evidence of the error, where applicable.

Please do not publicly share license keys, passwords, activation codes, or other sensitive information when providing evidence.

We will review the issue and may provide troubleshooting assistance, a replacement, or a refund where appropriate.

6. Refund Requests

To request a refund, please contact DegiKeys customer support through the contact details provided on our website.

Please include your order number and a clear explanation of the reason for your request.

Submitting a refund request does not automatically guarantee approval. Each eligible request may be reviewed based on the circumstances of the transaction and this Refund Policy.

7. Refund Processing

If your refund is approved, it will normally be returned to the original payment method whenever possible.

The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, payment gateway, or payment provider.

DegiKeys is not responsible for processing delays caused by banks or third-party payment providers after the refund has been successfully submitted.

8. Chargebacks and Payment Disputes

If you experience a problem with an order, we encourage you to contact DegiKeys before initiating a chargeback or payment dispute.

We will make reasonable efforts to investigate and resolve legitimate order issues.

Fraudulent chargebacks, false claims, or abuse of the refund process may result in restrictions on future purchases where permitted by applicable law.

9. Third-Party Products and Services

Some products sold through DegiKeys may be associated with third-party platforms, software providers, publishers, or service providers.

Use of those products may also be subject to the applicable third party’s terms, activation requirements, system requirements, regional restrictions, and other conditions.

Customers are responsible for reviewing the product description and compatibility information before completing a purchase.

10. Cancellation

Orders for digital products may only be cancelled before the product has been delivered, generated, activated, downloaded, or otherwise made available to the customer.

Once digital delivery has occurred, cancellation may no longer be possible except where required by applicable law or where the order qualifies under this Refund Policy.

11. Changes to This Refund Policy

DegiKeys may update this Refund Policy from time to time to reflect changes to our services, business practices, payment methods, or applicable requirements.

Any updated version will be published on our website with a revised “Last Updated” date.

12. Contact Us

If you have any questions about this Refund Policy or would like to request assistance with an order, please contact us through the contact information available on:

DegiKeys
www.degikeys.com

Please provide your order number whenever contacting us regarding a purchase.